Privacy at Kiwii Play Sunlit Cardhouse
Privacy Policy
This Privacy Policy explains how Kiwii Play Sunlit Cardhouse collects, uses and safeguards personal information shared with us through our website, restaurant and offline poker spaces, including the Card Lounge and Poker Salon.
1. Privacy Commitment
At Kiwii Play Sunlit Cardhouse, we value your privacy and are committed to maintaining the confidentiality of all personal information provided via our website, restaurant, Card Lounge or Poker Salon. Whether you join us for a coastal dinner, a relaxed Texas Hold’em table or a hosted poker night, we handle your details with care and discretion.
This Privacy Policy outlines how we manage personal information in line with Australian privacy expectations and hospitality standards. It explains what we collect, how we use it and the measures we take to protect your information across our restaurant and offline poker experiences.
2. Information We Collect
We collect personal information needed to provide a smooth, in-person experience across our restaurant and card room spaces. This may include details you share when making an enquiry, confirming a reservation, booking a poker event or joining us for an offline poker evening.
2.1 Information you provide directly
When you contact Kiwii Play Sunlit Cardhouse, you may choose to provide:
- Identification details such as your name and preferred title
- Contact details including email address and phone number
- Reservation information such as date, time, party size and seating preferences (restaurant or Card Lounge)
- Event details such as poker event preferences, group or corporate details and special offline poker requirements
- Dietary requirements, accessibility needs or other hospitality notes
- Any information you include in open text fields of enquiry or booking forms
2.2 Information from attendance and participation
When you visit our restaurant or Card Lounge in person, we may record information such as:
- Confirmation that you attended a booking or poker night
- Seating or table allocation (for example, a specific poker table in the Poker Salon)
- Preferences you share with our team regarding food, beverages or social poker formats
2.3 Website and contact form information
When you browse our website or use online enquiry forms, we may receive:
- Basic technical information such as browser type, device type and general usage patterns
- Information captured in website forms, such as your name, email address and enquiry message
We do not collect sensitive information unless you choose to share it (for example, accessibility or health-related needs relevant to your visit) and we limit its use strictly to providing our hospitality services.
3. How We Use Your Information
We use your personal information solely to deliver and refine the services you request from Kiwii Play Sunlit Cardhouse. Our focus is on creating relaxed yet well-organised restaurant experiences and face-to-face card lounge gatherings.
3.1 Managing reservations and enquiries
Your information may be used to:
- Confirm, modify or manage restaurant bookings and Card Lounge reservations
- Coordinate group bookings, private events and offline poker evenings
- Respond to questions about our menu, poker tables, Texas Hold’em nights or card room culture
3.2 Hosting poker events and card lounge experiences
For poker events and in-person card gatherings, we may use your information to:
- Organise seating at specific poker tables in the Poker Salon or Card Lounge
- Coordinate timing for hosted poker evenings and social poker sessions
- Share essential event information, house rules and poker table etiquette guidelines
3.3 Improving hospitality and offline experiences
We may analyse aggregated and de-identified information to understand how guests use our restaurant and card room, helping us refine:
- Menu offerings, service flow and dinner-to-poker transitions
- Offline poker formats, Texas Hold’em tables and social poker schedules
- Overall guest comfort, accessibility and hospitality design
We do not use your personal information for unrelated marketing or any online gaming services. Our focus remains on in-person dining, card lounge culture and offline poker gatherings.
5. Disclosure of Information
We treat personal information shared with Kiwii Play Sunlit Cardhouse as confidential and do not sell or trade it. Any disclosure to third parties is limited, considered and linked directly to our core hospitality and offline poker services.
5.1 Sharing with trusted service partners
We may share necessary information with carefully selected third parties that support our operations, such as:
- Reservation and booking platforms used to manage restaurant and Card Lounge tables
- Secure communication tools needed to confirm bookings and respond to enquiries
- Technology providers that help us host and maintain this website
These partners are only given access to the information required to perform their specific function, and they are expected to handle your data in a confidential and secure manner.
5.2 No unrelated marketing use
Your information is not shared with third parties for unrelated marketing purposes. We do not provide your details to external businesses for their own promotional activities.
5.3 Legal and safety requirements
In limited circumstances, we may disclose personal information where required or authorised by Australian law, or where we reasonably believe it is necessary to protect the rights, safety or welfare of our guests, team members or wider community.
6. Data Security
We take security seriously and work to ensure your personal information is protected across our digital systems and in-person operations.
6.1 Technical and organisational measures
Security measures may include:
- Use of secure reservation systems and protected access to booking information
- Controlled staff access to personal data, limited to team members who need it to manage reservations or host poker events
- Regular consideration and review of our protections as technology and best practice evolve
6.2 Staff awareness and discretion
Our team is briefed on the importance of privacy and discretion, especially within the Card Lounge and Poker Salon where face-to-face conversation is central to the experience. Staff are expected to handle guest information respectfully, whether discussing a reservation or coordinating a poker table.
6.3 No guarantee of absolute security
While we take reasonable steps to safeguard personal information, no method of storage or transmission can be guaranteed as completely secure. If we become aware of an issue affecting your data, we will act promptly and responsibly in line with relevant obligations.
7. Access & Correction
We respect your ability to view and update the personal information you share with Kiwii Play Sunlit Cardhouse.
7.1 Requesting access
You may request access to personal information we hold about you, such as details used for a restaurant reservation, Card Lounge booking or attendance at a poker event. Access is subject to any applicable legal considerations or operational constraints.
7.2 Requesting corrections or updates
If any information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct or update it. Common examples include:
- Updating your preferred contact details
- Adjusting notes related to dietary or accessibility needs
- Amending your participation details for a future offline poker evening
To request access or correction, please contact us using the details in the Contact & Policy Updates section or via the Contact Us page. We may need to verify your identity before processing your request.
8. Retention of Your Data
We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, or as otherwise required by Australian law.
8.1 Operational retention
In practice, this means we may retain information for periods such as:
- Managing upcoming restaurant bookings and Card Lounge reservations
- Coordinating participation in scheduled poker nights or events
- Maintaining brief records of past visits to support continuity of hospitality (for example, remembering established preferences)
8.2 Secure deletion or de-identification
When personal information is no longer needed for these purposes, and is not required to be retained for legal or reporting reasons, we take reasonable steps to securely delete or de-identify it.
9. Privacy in the Card Lounge
The Card Lounge and Poker Salon at Kiwii Play Sunlit Cardhouse are designed as relaxed, in-person spaces where conversation flows as naturally as the coastal light. We recognise that guests expect privacy when joining offline poker tables and social card gatherings.
9.1 Discretion at the table
We treat all activities and discussions within our card room, restaurant and poker spaces with utmost discretion. Our approach respects the informal nature of face-to-face poker, where players share conversation, stories and strategy around real tables.
9.2 No recordings of private conversation
We do not record or monitor private table conversation in the Card Lounge, Poker Salon or restaurant areas. Any security measures in place are focused on general venue safety rather than detailed tracking of individual discussions at poker tables.
9.3 Respectful card room culture
Our card room culture encourages respectful interaction between players, guided by clear house rules and poker table etiquette. If you ever have concerns about privacy or conduct within the Card Lounge, we encourage you to speak with a member of our team.
10. Children's Privacy
Kiwii Play Sunlit Cardhouse, including our website, restaurant and offline poker lounge, is intended for adults aged 18 and over in line with Australian hospitality and poker lounge practices.
We do not knowingly request or collect personal information from persons under 18 years of age. If we become aware that information has been provided by or about someone under 18, we will take reasonable steps to delete or appropriately handle that information.
Parents or guardians who believe a person under 18 has provided personal information to us are encouraged to contact us using the details in the Contact & Policy Updates section.
11. Links to External Sites
Our website may contain links to external websites, such as local producers, regional tourism pages or media stories relevant to Australian dining and card lounge culture.
This Privacy Policy applies only to Kiwii Play Sunlit Cardhouse and the domain https://kiwiiplay.com. We are not responsible for the privacy practices or content of external sites.
When you follow a link to another website, we encourage you to review the privacy policy of that site so you can understand how your information may be collected, used and protected there.
12. Contact & Policy Updates
If you have any questions, concerns or requests relating to this Privacy Policy or the way Kiwii Play Sunlit Cardhouse handles your personal information, we invite you to reach out.
12.1 Contacting Kiwii Play Sunlit Cardhouse
You can contact us via the Contact Us page on our website, or by using the contact details provided there, to:
- Ask questions about this Privacy Policy
- Request access to or correction of your personal information
- Raise a concern about privacy, discretion or card room culture
12.2 Updates to this policy
From time to time, we may update this Privacy Policy to reflect changes in our services, our approach to data protection or relevant legal requirements.
Any updates will be posted transparently on this page at https://kiwiiplay.com/privacy-policy/. Where appropriate, we may also highlight key changes in other areas of the site so you can review them easily.
Your continued use of our website or attendance at Kiwii Play Sunlit Cardhouse after changes are published indicates your acknowledgement of the updated policy.